IC PLUS TECH SUPPORT REMOTE ACCESS

Occasionally, our IC Plus support team may need temporary access to your desktop to assist with system setup or to troubleshoot specific issues effectively. This secure access ensures we can quickly diagnose and resolve problems while minimizing disruptions.

If a support representative informs you that remote access is necessary, please follow these simple steps:

 - Download and run the program linked below.

 - Once the program is running, it will generate a unique ID number.

 - Share this ID number with the support agent when prompted.